Return and Refund

Refund Policy

At Kineticstrap, our mission is to help you stay active by providing comfortable, reliable knee support that reduces strain and improves stability during sports, exercise, and everyday movement. We stand behind the quality of our products and recommend using your Kineticstrap for at least 7 days before deciding whether it's the right fit for you.

If you're not completely satisfied with your purchase after giving it a fair try, you may request a return within our 30-Day Money-Back Guarantee. To begin the process, please contact us at 510vincentsu@gmail.com.

Order Cancellation

Orders may be changed or canceled within 24 hours of being placed. After this period, your order may have already entered processing or shipment, and we may no longer be able to make changes or cancel it.

If your cancellation request is approved within the 24-hour window, your refund will be processed within 7 business days back to your original payment method.

30-Day Money-Back Guarantee

We believe you'll love your Kineticstrap, which is why we offer a 30-Day Money-Back Guarantee.

To ensure you have enough time to experience the benefits of the product, we ask that you use it for at least 7 days before requesting a return.

If you're still not satisfied, you may request a return anytime within 30 days of receiving your order. Please note that original shipping charges (if applicable) are non-refundable.

To request a return, please email us at 510vincentsu@gmail.com with the following information:

  • Your Order Number

  • The name used to place the order

  • The email address used during checkout

Our support team will provide you with the next steps once your request has been reviewed.

Damaged or Defective Items

Every Kineticstrap order is carefully inspected and packaged before shipment. If your item arrives damaged or defective, please notify us within 72 hours of delivery.

To report a damaged item, email 510vincentsu@gmail.com with:

  • Your Order Number

  • A clear description of the issue

  • Photos showing the damage or defect

If approved, we'll gladly send a replacement at no additional cost.

Please note that cosmetic damage to external packaging (such as dents or creases) that does not affect the product itself is not considered product damage.

We do not replace or refund products that have been damaged due to misuse, improper care, normal wear and tear, or accidental damage after delivery.

Shipping & Delivery

We work hard to process and ship every order as quickly as possible. However, once an order has been handed over to the shipping carrier, delivery times are outside of our control.

Kineticstrap is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather conditions

  • Incorrect shipping information

  • Other unforeseen transportation issues

If your shipment is delayed, we recommend contacting the shipping carrier directly for the most up-to-date tracking information.

We are not responsible for packages that are lost, stolen, or delayed after they have been shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us within 24 hours of placing your order at 510vincentsu@gmail.com.

Once an order has entered processing or has been shipped, we may be unable to make address changes. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or complimentary replacements.

Policy Updates

Kineticstrap reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes become effective immediately upon being published on this page.

By purchasing and using Kineticstrap products, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.